About Payment:

Q: How do I pay?
A: Click on checkout, fill in your correct e-mail address and click on “Place Order”.
You will receive an order receipt to your email with the payment instructions.
Click on the paypal link on the order receipt and fill in manually your order number and total price.

Q: Can I also put in the name of the product instead of the order number in the description box during payment?
A: No, you are not allowed to do that, cause we will not be able to clearly identify your order. In this case we ‘ll refund your Payment immediately and Your order will be cancelled.

Q: After successful payment, how long do I have to wait for the download links?
A1: Most of the time it takes only few minutes until we complete your order
A2: Sometimes all staff members are busy or resting, so in worst case it could take up to 12 hours.

Request & Reports

Q: How do I find the download Links of my purchased products?
A1: The download links will be sent to your e-mail. So please check also your spam/Junk folder of your e-mail account, if you cannot find the download links in your e-mail.
A2: You can also login to erdnasemagicstore and go to “MY ACCOUNT” then press on “Downloads” and you ‘ll see all the download Links of all purchased products.

Q: If I cannot find a product I am looking for on your store, can I make request for specific products?
A: Yes, you can request for specific products you would like to purchase. Just contact us via  an email to [email protected] with your requests or use the ‘Contact us‘ form. We will do our best to get this product on our store.

Q: What should I do, when the download link is dead?
A: Don´t worry, just contact us via e-mail and report with your order number.


Problems with opening downloaded files

Q: How to open pdf files?
A: We recommend to use Adobe Acrobat Reader to open all pdf files. You can download it for free here: https://get.adobe.com/reader/

Q: I have trouble playing my video.
A: The best and free player we recommend is the VLC-Player, which is available for all common operating systems (Windows, MAC and Linux). Downloadable from here: https://www.videolan.org


How the Group Buy system works:

If you are interested in an ongoing group buy, simply contact us via ‘Contact us‘ form. You need to be a known customer to be able to participate in a group buy.

After contacting us we will send you a confirmation or a rejection email. Once we have enough participants we will send out the invoices to make your payments. After the group buy has been finished the price will increase on our store, so that all participants will benefit from a cheaper price for this product.

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